Service Help page

Service help page launch project

TYPE : responsive web service

PERIOD : July.2021 - October 2021

MANPOWER : 1 PM & UX DESIGN, 1 VISUAL DESIGNER, 1 DEVELOPER

RESPONSIBILITIES : PM & UX Design (100%)

Problem Definition :

The service did not provide a help page, but a description (such as a stakeholder) in the fields of each detailed function. This not only does not take the user experience into account but also has the problem that the user interface is very messy.

Problem Result :

I suggested the idea of creating a help page to improve the messy user interface. I was responsible for managing the project and took on the role of a UX designer(Creating prototypes and storyboards, etc.).

At this time, I focused most on UX design considering the user experience and mental flow.

Detail :

Legacy created a button for each function and provided a pop-up page to provide detailed explanations. However, this did not help the users significantly but also annoyed them.

 Therefore, I provided manuals, but categorized them according to to use cases based on user experience, not by function, and added images and designs rather than text to visualize them. In addition, a help button is continuously provided for difficult functions, but a mouse-over technique is applied to minimize the steps.

Impact :

The result is a very clean user interface and improved readability of descriptions that can be tedious.

It also makes it easy for first-time users to learn and use, significantly reducing the company's support ROI.

Key Learning : 

By breaking the frame of UX design, which had been patterned in existing services, researching the user's mental flow, and creating innovative designs that apply it, we learned the macroscopic problem-solving ability to solve all fundamental problems.